Returns & Exchanges
At Everything Keratin, we want you to be completely satisfied with your hair care journey. If a product doesn't meet your expectations, you can return or exchange unopened items within 30 days of purchase.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack the unused products in their original packaging, ensuring the keratin treatments are upright to prevent leakage during transit.
Ship the Items
Affix the provided shipping label to your package and drop it off at any authorized carrier location; please keep your tracking receipt for reference.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing